FAQs
Need help? Check out our FAQs below
If you need an answer quickly, one of our frequently asked questions below may be helpful. If you need further assistance, please get in touch with your dedicated account manager or contact us here, and a member of our helpful team will get back to you.
General FAQs
How do I place an order online?
You can order directly from our commerce website, or if you’re looking to make a bulk order please get in touch with a member of our sales team.
How do I find out about special offers available?
All of our best offers can be found on our Top Deals page. If you’re looking to make a bulk order for a company and would like to discuss offers, please get in touch with a member of our sales team.
How do I get a quote?
Please get in touch with a member of our sales team if you’re looking for a quote for any of our products and services.
How do I cancel/amend an order?
To cancel or amend your order please get in touch with your dedicated account manager, or manage your order in your account settings.
What are the terms and conditions of sale?
Please view our terms and conditions via the links below:
Account FAQs
How do I set up an account?
You can register for an account here, or during the checkout process if you do not yet have an account.
How do I set up a business account?
You can register for an account here. Please select ‘business account’ and fill in your company details.
How do I change my account info?
To access and change your account info, please click Account in the top right of our website and select Account Info from the drop down menu.
How can I contact my Ballicom account manager?
Please get in touch with our account managers and we’ll get back to you ASAP.
Orders & Delivery FAQs
How do I check the status of my order?
To access order details, please click Account in the top right of our website and select Order History info from the drop down menu.
How do I obtain proof of delivery?
To get proof of delivery you will need to contact the courier that delivered your item directly.
How do I obtain tracking details?
Tracking details will be provided via email from the courier once your order has been dispatched.
Why is my order delayed?
If your order has been dispatched you should receive updates from the courier via email, if there are any delays during shipping please contact the courier directly.
If the dispatch of your order is delayed your dedicated account manager will update you asap.
Can I request a specific date for delivery?
During the checkout process you will be able to choose a date and time for delivery.
Can I change my delivery address after placing an order?
To amend your order please get in touch with your dedicated account manager, or manage your order in your account settings.
Do you deliver outside of the UK?
Yes, please contact us here
Returns FAQs
How do I return my items?
To make a return, please contact your account manager.
How do I make a warranty claim?
To make a warranty claim on a product you have purchased please get in touch with your dedicated account manager.
When will I receive my refund?
If you have requested a refund your funds will be back in your account within 14 business days.
Can I return part of an order?
Yes, please find our returns form here, or discuss a return with your dedicated account manage