Personal Terms and Conditions

These terms may have changed since you last reviewed them

These terms came into use by us on the 14th of October, 2025 and replace all earlier terms and conditions.

These terms apply to consumers only

If you are not a consumer, i.e. a natural person who, when placing an order with us, is acting for purposes which are outside your trade, business or profession, these terms do NOT apply to you.  For business terms and conditions, please view here.

By placing an order as a consumer on our website, you confirm acceptance of the terms set out in this document.

Where to find information about us and our products

You can find everything you need to know about us, Ballicom Limited, and our products on our website before you order. We also confirm the key information to you in writing after you order by email.

When you buy from us you are agreeing that:

• We only accept orders when we’ve checked them.
• Sometimes we reject orders.
• We charge you when you order.
• We’re not responsible for delays outside our control and cannot guarantee delivery times.
• Products can vary slightly from their pictures.
• If you bought online or over the telephone, you have a legal right to change your mind
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We don’t compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

We only accept orders when we’ve checked them

We contact you to confirm we’ve received your order and we accept it when we dispatch the product and confirm dispatch to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock,  because you are located outside our delivery areas, as stated in these terms or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

We charge you when you order.  You will own your product once we have delivered it to you.

We’re not responsible for delays outside our control and cannot guarantee delivery times

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: https://www.ballicom.co.uk/help/contact-us/ to end the contract and receive a refund for any products you have paid for, but not received.

We cannot guarantee that your products will be delivered within the times we estimate and will not compensate you for losses which you incur as a result of products you order arriving later than you expect.

Please let us know if your product has not been delivered to you  or if we have delivered the wrong quantity, within 3 days of the date scheduled for delivery, by contacting our Customer Service Team:  https://www.ballicom.co.uk/help/contact-us/

Collection

You need to wait for an email from us to confirm that the order is ready for collection before attempting to collect your order.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or its packaging may be slightly different.

If you bought online, or over the telephone you have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can’t change your mind. You can’t change your mind about an order:

• for goods which become mixed inseparably with other items after their delivery; or
• for personal computers and laptops if any pre-installed software has been registered etc as to do so would exceed what a consumer would be able to do in a shop.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it.  If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://www.ballicom.co.uk/help/contact-us/  You must let us know in writing as we will not accept cancellation by telephone only.

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the product back to us using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time, we won’t refund you the price. For help with returns, contact our Customer Service Team: https://www.ballicom.co.uk/help/contact-us/ .

We only refund standard delivery costs. For example, we don’t refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. For example, we cannot give a refund for video, DVD, audio, video games and software products where the item has been unsealed. Our Customer Service Team: https://www.ballicom.co.uk/help/contact-us/ can advise you on whether we’re likely to reduce your refund.

When and how we refund you. If you tell us you’ve changed your mind about a product that hasn’t been dispatched or one that we’re collecting from you, we refund you as soon as possible and within 30 days. If you’re sending your product back to us, we refund you within 30 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team: https://www.ballicom.co.uk/help/contact-us/ . We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

In addition to your legal rights described above and unless otherwise stated in the product description, all goods are supplied with a warranty for up to 12 months. Certain items such as batteries for will only have a 90-day warranty. Certain other products contain their own manufacturer’s warranty, which may vary between manufacturers.

Our Customer Service Team https://www.ballicom.co.uk/help/contact-us/ will send you the appropriate method of handling the faulty products by either asking for the items to be returned back to us or in some circumstances, the return may be handled by the manufacturer or their authorized repair centre.

Should you return any goods which upon inspection are not faulty, or have been subject to wilful damage or accident or negligence by you, we may charge you for any delivery charges together with our expenses.

We request that products be returned to us within 14 days of our Returns confirmation.

We will then ensure that we deal with the return as quickly as practical.

We can change products and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements. These are changes that don’t affect your use of the product.

We don’t compensate you for all losses caused by us or our products

We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy: https://www.ballicom.co.uk/help/privacy-policy/.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: https://www.ballicom.co.uk/help/contact-us/ will do their best to resolve any problems you have with us or our products.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Consumer Dispute Resolution Limited (CDRL) through their website at https://www.cdrl.org.uk/. CDRL does not charge you for making a complaint and If you’re not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.